SOLARA Privacy Policy

Data controller

SOLARA is responsible for the processing of personal data collected through this website. If you are located in the EU or EEA, we process personal data in accordance with the General Data Protection Regulation (GDPR).

• Privacy enquiries: info@solara-agency.com

What data we collect

We collect information you provide voluntarily and limited technical information generated when you use the website.

• Name, email, phone number, company or position, and the details or materials included in your enquiry.
• IP address or part of it, browser, operating system, device type, language and time zone.
• Pages viewed, interactions, clicks, cookies and similar technologies.

How we use your data

We process personal data only for clear operational, service and legal purposes.

• To respond to enquiries, prepare consultations or commercial proposals, and discuss a potential engagement.
• To operate, secure and improve the website and our services.
• To understand website usage through analytics and aggregated statistics.
• To send relevant follow-ups or service information when you have consented or the law permits it.
• To comply with legal obligations and protect our rights and legitimate interests.

Legal bases for processing

Where the GDPR applies, we rely on consent, steps needed before entering into or performing a contract, legitimate interests such as security and service improvement, and compliance with legal obligations.

Who we may share data with

We do not sell personal data. We may share it only with technical providers acting on our behalf, contractors who need it to handle your request, or public authorities when required by law. We aim to apply suitable processing terms and access restrictions.

International data transfers

Some global service providers may process data outside your jurisdiction. Where required for EU or EEA data, we use GDPR-compliant safeguards such as Standard Contractual Clauses.

Data retention

We retain enquiry data only as long as needed for communication, a potential or active contract, internal records and applicable legal requirements. Analytics data is anonymised or aggregated where possible.

Cookies and analytics

We use cookies and similar technologies to support the website and, where enabled, to understand and improve its performance.

• Essential cookies support security and correct website operation.
• Analytics cookies help us understand how the website is used.
• Marketing cookies may be used only with consent where required.
• You can manage cookies through your browser or the website’s consent settings when available.

Your rights

Depending on your location, you may have rights concerning the personal data we process.

• Access your data and correct inaccurate information.
• Request deletion or restriction of processing.
• Object to processing, including processing based on legitimate interests.
• Request data portability and withdraw consent at any time.
• Lodge a complaint with a competent data protection authority.

Data security

We use organisational and technical safeguards against unauthorised access, loss or disclosure. No method of internet transmission can guarantee absolute security.

Children’s data

The website is not intended for people under 16, or another minimum age established by local law. We do not knowingly collect children’s data and will delete it when notified.

Changes to this policy

We may update this Policy from time to time. The current version and its latest update date will remain available on this page.

Contact

For privacy, cookie and personal-data enquiries, including requests to exercise your rights, contact info@solara-agency.com.